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Privacy Policy

How Inline Plumbing and Heating Ltd handles your information.

Who we are

Inline Plumbing and Heating Ltd, 4 Grovelands, Boundary Way, Hemel Hempstead HP2 7TE. Contact: info@inlineplumbers.co.uk.

What we collect and why

When you contact us by phone, email or the enquiry form, we collect your name, contact details, property address and details of the work you need. We use this solely to respond to your enquiry, prepare quotations, carry out and certify work, and keep records we're legally required to hold (such as Gas Safe and Building Regulations notifications, and accounting records).

What we don't do

We don't sell your data, we don't send marketing you haven't asked for, and this website sets no advertising or analytics cookies. The enquiry form opens an email from your own email app, so nothing is stored on the website itself.

How long we keep it

Enquiry details that don't lead to work are deleted within 12 months. Records of completed work, certificates and invoices are kept for the periods required by law (typically 6 years for financial records).

Your rights

Under UK GDPR you can ask us what information we hold about you, ask for corrections, or ask for deletion where we're not legally required to keep it. Email info@inlineplumbers.co.uk and we'll respond promptly. You can also complain to the ICO (ico.org.uk) if you're unhappy with how we've handled your data.

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